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Books - All Categories - Business Management & Leadership - Customer Service: A Practical Approach  
Customer Service: A Practical Approach
Customer Service: A Practical Approach
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IN STOCK Infotext Services Limited
Name: INFOTEXT SERVICES LIMITED 
Company Name: Infotext Services Limited 
Type: seller active 
Payee: Infotext Services Limited 
Store Description:Bookstore 
E-Mail Address: infotextrinidad@gmail.com 
Telephone Number:8687748811 
Ships from and sold by Infotext Services Limited


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by Elaine K. Harris  (Author)

  • Paperback: 192 pages
  • ISBN-13: 978-0135109311 
  • Was: $275.00

The market-leader, Customer Service: A Practical Approach,  goes beyond providing reasons why customer service is important to defining proven methods for creating customer service excellence. Using an organized and concise layout, it covers a wide range of knowledge and skills and offers an extensive collection of activities to enliven and invigorate any lecture. This edition features a revised chapter on technology, new quick quizzes, job link activities, team building exercises, and expanded challenge projects. Focusing on problem solving, communication strategies and self-assessment, it transcends superficial elements and pinpoints the skills needed to improve and sustain customer satisfaction and business relationships.
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